Account & Profile

Do I Need To Put A Credit Card On File To Create A Free User Account?

No. My CE Solution does NOT require a credit card on file to create a free user account.

!!!Where Do I Find Courses I Paid For or Enrolled In But Did Not Complete?

Can I Contact My CE Solution To Obtain My Email /User Name/ Password Associated With My Account?

 All learners are welcome to contact My CE Solution at any time. That having been said, our staff cannot reset an account or change a learner's profile or login information. 

For privacy and security reasons, My CE Solution staff do not have access to the information or permissions required to retrieve a learner's profile information. 

A learner who is attempting to recover a lost email/ user name / password may complete this process independently, following the online prompts to recover a forgotten profile or password.

!!!How Do I Change/Update My Email Address Associated With My Account?

!!!How Do I Change/Update My Password Associated With My Account?

How Long Will I Have Access To My Account?

Learners have access to their account for 7 years after their last completed course.

How Long Will I Have Access To My Courses?

Learners have access to free and purchased courses for 1 year from the time of enrollment/purchase unless and until a course expires. All courses contain a course expiration date. This is an organizational approval requirement for timeliness of course content.

Course expiration dates are clearly marked on the Course Information & Description Form for each course.  

*It is important to review the course expiration date prior to purchase or enrollment. If a learner purchases a course and does NOT complete the course prior to the expiration date then the learner will lose access to the course and is NOT eligible for a credit or refund.

Why Do My CE Solution Courses Have A Course Expiration Date?

All My CE Solution courses contain a course expiration date in order to comply with CE organizational approval requirements for the timeliness and currency of educational content.

My CE Solution expires all courses 5 years after the original publication date of the course resource. Therefore, if a course resource was originally published on 1/2023 then the course expiration date is 1/2028. Throughout the time the course is live on the My CE Solution website, it is periodically reviewed for timeliness and currency. My CE Solution will also review and update courses based on the feedback we receive from our learners.

*It is important to review the course expiration date prior to purchase or enrollment. If a learner purchases a course and does NOT complete the course prior to the expiration date, then the learner will lose access to the course and is NOT eligible for a credit or refund. 

*Course expiration dates are clearly marked on the Course Information & Description Form.

Billing & Payment

!!!How Do I Change My Payment Method?

!!!How Do I Purchase or Enroll In A My CE Solution Course?

Does My CE Solution Charge Sales Taxes Or Other Forms Of Taxes?

Yes. My CE Solutions is compliant with all laws. If you live in an area that requires online sales taxes or other taxes, then you will be charged in accordance with the law.

Does My CE Solution Offer Discounts, Special Offers Or Coupons?

My CE Solution offers discounts, sales and special offers throughout the year.

These special offers are announced via My CE Solution social media and in the My CE Solution Newsletter or other marketing communications.

How Will I Receive My Receipt For Payment?

My CE Solution payment receipts are sent automatically via email at the time of purchase. If you do not see the automated receipt in your email inbox, please check your spam or junk file in your email.  

What Forms Of Payment Does My CE Solution Accept?

My CE Solution accepts most major credit cards. Credit cards accepted include the following: Discover, MasterCard, and Visa.  

What Is The My CE Solution Refund Policy?

My CE Solution does not offer refunds.  

My CE Solution does not offer partial refunds or discounts on finalized sales.

All sales are final.

My CE Solution does not issue refunds to learners who mistakenly purchase the wrong course. 

In the event a learner does not enter a sale code, coupon code, or other special offer code, then My CE Solution does not provide refunds or partial refunds.

In the event a learner purchases a course and the course expires prior to the learner completing the course the learner is not eligible for a refund. 

My CE Solution offers FREE "try before you buy" courses so you can "test drive" My CE Solution risk free. My CE Solution offers access to ALL course content for FREE and PAID courses PRIOR to beginning a course or making a purchase. Additionally, information regarding the courses and My CE Solution approvals from certification organizations is available for each course on the website and in the information and description materials for each course. My CE Solution provides this transparency to ensure you are empowered to be an informed consumer prior to starting a course or making a purchase. This policy reduces the unknown and eliminates risks. Given that My CE Solution provides transparency for all CE course information prior to making a purchase, My CE Solution does not offer a refund for CE course purchases.

My CE Solution will pursue legal action for theft of services as needed and appropriate. Learners who purchase a course and falsely reports the credit card transaction as fraud will be reported to law enforcement. My CE Solution will report this illegal and unethical behavior to state license boards or other regulatory bodies as needed and appropriate. My CE Solution will cancel active certificates of completion for courses where the learner engaged in theft of services. My CE Solution will charge a minimum fee of $100.00 per falsely challenged charge. My CE Solution will charge the learner for any and all fees incurred as a result of falsely challenged charges.  

My CE Solution reserves the right to ban/block learners from the My CE Solution platform. Learners who are banned/blocked from the My CE Solution platform are not eligible for refunds. 

Does My CE Solution Charge My Credit Card Without Me Knowing?

No. My CE Solution does not have the ability to charge a learner's credit card on file. Only a learner can use their credit card to make a purchase. My CE Solution does not have membership or subscription pricing plans. 

Can I Use Multiple Discounts Together In The Same Purchase? (For Example: Can I Use A Sale's Discount Together With A Group Discount?)

No. Only ONE special offer, discount, coupon, or sale can be used per purchase.

No "piggy backing" discounts together. If one is using a group rate then there are no other special offers, sales, coupons, or discounts permitted to be used with said purchase. 

State & Organizational CE Approvals

Where Do I Find The My CE Solution Continuing Education Organizational Approvals?

The My CE Solution continuing education organizational approvals can be found as follows: 

  • The My CE Solution Home page.
  • The Course landing website page for each course.
  • The Course Information & Description Form for each course. 

How Do I Know If My State License Board Will Accept My CE Solution Courses?

Many license boards do not specifically approve or accept CE based on organizational approval bodies. These license boards will often state that they have specific standards for "acceptable CE" and do not pre-approve or accept/endorse CE courses or providers. 

The best and most accurate way to determine what your license board will consider acceptable CE is to consult your board. 

It is important to be aware that license boards change the required CE and acceptable CE standards frequently. 

The BEST single source of wisdom for your license standards is your license board. 

My CE Solution makes every effort to comply with best practices and quality standards for continuing education providers. 

It is the responsibility of each licensee to be knowledgeable and compliant with the rules, regulations, and laws for their license. 

My CE Solution offers resources to assist our learners in their professional development. My CE Solution maintains a resource for relevant state CE license renewal requirements and approval information to provide support and assistance to our learners. Please be aware that it is the sole responsibility of a licensed professional to be knowledgeable of and compliant with their license requirements.  

How Do I Find Out What CE Approvals My CE Solution Has Applied For OR Is In The Process Of Obtaining?

CE approval organizations do not permit applicants to disclose that they have initiated or are participating in the approval process. This reduces the potential for confusion regarding approval status. My CE Solution will announce new CE approvals on our website, social media, newsletter, and other marketing communications.

My CE Solution does intend on pursuing additional CE organizational approvals. We are not able to state which CE organizational approvals we intend to pursue or have applied for. 

How Do I Know If My CE Solution Is Approved For My License and/or State?

The best, most reliable, and most up-to-date way to check the professional license renewal and CE information for your professional license is to contact or visit the website of the professional license organization in your state. 

Many license boards do not specifically approve or accept CE based on organizational approval bodies. Additionally, some states and professional boards will not have an approved provider list nor will they have an approved CE organization list. For states or professional boards that do not approve providers, courses, or accept organizational approvals they will have specific CE requirements referred to as "acceptable CE" standards. In these jurisdictions, you will need to view these standards and make your own determination regarding whether My CE Solution courses meet these standards. 

It is important to be aware that license boards change the required CE and acceptable CE standards frequently. 

The BEST single source of wisdom for your license standards is your license board. 

My CE Solution makes every effort to comply with best practices and quality standards for continuing education providers. 

It is the responsibility of each licensee to be knowledgeable and compliant with the rules, regulations, and laws for their license. 

My CE Solution offers resources to assist learners in their professional development. My CE Solution maintains resources for relevant state CE license renewal requirements and approval information to provide support and assistance to our learners. Learners are encouraged to use these resources for convenience and assistance. However, learners are strongly recommended to verify all information directly with their license board and relevant bodies. Please be aware that it is the sole responsibility of a professional to be knowledgeable of and compliant with their license requirements


Certificates

Can I Report Multiple Professional Licenses On One CE Certificate?

Yes. The information you enter when registering for a My CE Solution profile is used to populate the end-of-course certificates of completion. If you prefer or require your license information to appear on your certificate, then you may enter your professional licenses after your last name in the learner profile settings for your account. You can change or update your personal profile at any time. 

How Do I Receive My CE Certificate? How Can I Obtain Copies Of My CE Certificate?

Certificates are immediately available upon completion of a course. Learners may print, download, or take a screen grab of the certificate. Learners may also save a link to their completed certificate, which is available at the end-of-course certificate page. Learners may also view enrolled courses and completed courses- including certificates in the learner's dashboard.

How Long Will I Have Access To My Certificates?

My CE Solution will maintain all user profiles and corresponding information (which includes access to CE certificates) for 7 years.

What Information Is Included In The End-of-Course CE Certificate Of Completion?

The CE certificate includes your first name and last name. The certificate also includes the name of the course, the number of CE earned, and the date the CE was completed.

Communication

How Do I Communicate With My CE Solution?


My CE Solution Contact Information:

Email: [email protected]

Phone: 713-893-3212

Address:

8000 Research Forest Dr.

Ste. 115 PMB 1190

The Woodlands, TX 77382

The My CE Solution Hours of Operation:

Tuesday - Thursday 10 AM - 2 PM

Friday 10 AM - Noon

My CE Solution is closed Saturday, Sunday and Monday.

My CE Solution is closed for all major holidays.

*The My CE Solution communication turn-around time goal is to reply within 7 business days. 

How Do I Find Out About Discounts, Special Offers And New Courses?

My CE Solution offers discounts, sales and special offers throughout the year. These special offers are announced via the My CE Solution social media, newsletter and marketing.

How Do I Provide Feedback, Suggestions And Recommendations?

My CE Solution welcomes any and all feedback. We sincerely receive feedback and make information actionable to improve our learner's experiences. My CE Solution is committed to providing clinician-focused customer service. 

My CE Solution genuinely appreciates the time and attention that learner's provide to complete the survey and share their experiences. 

We are also aware that the length of the survey is considered cumbersome by many learners. Please allow us to address these concerns and provide a reasonable and fair explanation below. 

My CE Solution courses contain an end-of-course survey, which allows learners to provide feedback, suggestions, and recommendations. 

All courses contain an end-of-course survey to be completed prior to receiving a certificate-of-completion. As part of state and CE organizational approval compliance standards, an end-of course survey is required. 

My CE Solution cannot issue a certificate-of-completion unless the learner passes the online course test and then completes the survey. 

The specific questions, content, and structure of the survey is regulated by state license boards and CE organizational compliance standards. 

My CE Solution is sensitive to and aware of the feedback from learners that the end-of-course survey contains many questions. Please be aware that My CE Solution is required to ask the specific questions to meet quality control and compliance standards from state license boards and CE approval organizations. 

General Information

Do You Report CE For Me? Do You Report To CE Organizations Or CE Brokers?

My CE Solution does not report to CE clearing houses, CE brokers, or license boards in most situations.

My CE Solution does not report CE to any state, professional organization, or license board unless we are contacted by said board or organization and are requested directly to do so as a result of an investigation or other such activity.

It is the responsibility of the licensed professional to comply with CE reporting requirements for the state and organizations one maintains a professional license or affiliation with.

Why Is There A Required End-Of-Course CE Online Exam?

State license boards and CE approval organizations require an end-of-course learning tool that provides evidence of learning achievements and knowledge retention. 

The number of questions, question format and type, and the manner in which an end-of-course test is administered are determined and regulated by state license boards and CE approval organizational compliance requirements.

Why Is There A Required End-Of-Course Online Survey?

My CE Solution courses contain an end-of-course survey, which allows learners to provide feedback, suggestions, and recommendations. Online end-of-course surveys are a useful tool to assess, evaluate, and understand a learner's experience. My CE Solution welcomes any and all feedback. We sincerely receive feedback and make information actionable to improve our learner's experiences. My CE Solution is committed to providing clinician-focused customer service. 

My CE Solution genuinely appreciates the time and attention that learner's provide to complete the survey and share their experiences. 

We are also aware that the length of the survey is considered cumbersome by many learners. Please allow us to address these concerns and provide a reasonable and fair explanation below. 

All courses contain an end-of-course survey to be completed prior to receiving a certificate-of-completion. As part of state and CE organizational approval compliance standards, an end-of course survey is required. 

My CE Solution cannot issue a certificate-of-completion unless the learner passes the online course test and then completes the survey. 

The specific questions, content, and structure of the survey is regulated by state license boards and CE organizational compliance standards. 

My CE Solution is sensitive to and aware of the feedback from learners that the end-of-course survey contains many questions. Please be aware that My CE Solution is required to ask specific questions to meet quality control and compliance standards from state license boards and CE approval organizations. 

My CE Solution understands that many learner's find the number of survey questions to be "excessive," given that many course tests will have significantly fewer questions in comparison to the survey. In order to provide quality CE that is acceptable to state license boards and CE approval organizational requirements, My CE Solution is required to ask each specific question in the survey and do so in the format and structure they are asked. We sincerely apologize for any and all frustration or inconvenience that learner's may experience as it pertains to this concern.

!!!Why Do My CE Solution Courses Have A Course Expiration Date? (SEE PREVIOUS TO HAVE BEST EDITS)

All My CE Solution courses contain a Course Expiration Date in order to comply with state license board and CE organizational approval requirements for the timeliness and currency of educational content.


My CE Solution expires all courses 5 years after the original publication date of the course resource. My CE Solution will also review and update courses based on the feedback we receive from our learners. 


*It is important to review the Course Expiration Date prior to purchase or enrollment. If a learner purchases a course and does NOT complete the course prior to the expiration date then the learner will lose access to the course and is not eligible for a credit or refund. 

!!!How Do I Purchase Or Enroll In A My CE Solution Course?

This section is rich text and allows you to add some formatting, bullet lists and maybe even images. It it in areas where you may have multiple paragraphs and where you want to add style

Now gow ahead and delete this placeholder text and put in your own

What Is The My CE Solution "Try Before You Buy" FREE Course "Test Drive" Offer?

My CE Solution offers a limited number of courses for free so learners can evaluate the structure, platform, and quality of our content and make an informed decision regarding if they would like to pay for our courses. My CE Solution also offers all course content (paid and free) available for learners to view prior to committing to a course.

How Do I Know What To Expect And If I Want To Take A My CE Solution Online CE Course?

My CE Solution offers FREE "Try Before You Buy" courses.

Additionally, My CE Solution course content, course resources, course information and descriptions, and exam study guides are available to review prior to making a purchase.

My CE Solution charges a flat fee for all paid CE courses available.

My CE Solution courses (both free and paid) are what you are looking for- it is strongly recommended that the courses of interest to you are reviewed thoroughly in order to avoid any confusion or making a purchase in error.

 *REMEMBER: To Access Course Content, You Must Be Logged In.

We provide access and transparency to course information for both free and paid courses so that you can be an empowered and informed consumer and know exactly what to expect from our services. 

!!!How Do I Access The Materials Required For CE Courses?

How Fast Will I Get Access To My Courses Once I Have Enrolled and Paid?

Once your payment has been successfully processed, your course will be immediately accessible.

How Long Do I Have To Take A Test?

All My CE Solution exams are untimed.

*Individual users may have settings on their own computers or devices where they will time out or close tabs. 

*Remember that all courses have a course expiration date. The course expiration date is in the Course Information & Description Form. If a learner purchases a course and does not complete the course prior to the course expiration date then the learner loses access to the course. Learners who do not complete courses prior to the course expiration are not eligible for a credit or refund. 

What Is A Passing Grade?

All My CE Solution courses have a requirement for 85% or higher to pass the exam.

How Many Times Can I Take A Test?

All My CE Solution exams may be taken unlimited times until you pass.

How Often Do You Add New CE Courses?

My CE Solution adds new CE course content on a regular basis. We are constantly adding new courses and updating our content. We add new courses based on learner topic requests and suggestions. 

Can I Take The Same Course More Than Once?

My CE Solution permits anyone to take the same course as many times as they like. Learners may take a course multiple times as long as the learner has access to the course (free or paid) and the course is not expired. 

It is important to be aware that individual license boards and CE approval organizations may have rules against taking the same CE course multiple times and receive credit for said course.

It is recommended that each person verify that they are able to take a course multiple times in order for them to receive credit from their license board. 

What is the My CE Solution Course CE Credit Calculation & Test Question Calculation Policy?

My CE Solution complies with state licensing board and CE organizational approval requirements to determine CE course credit and the number of test questions for each course.

My CE Solution calculates the amount of CE earned per course as follows: 1CE = 6,000 words.

My CE Solution does NOT count reference and bibliography information into the CE calculation. Further, My CE Solution does not count miscellaneous, extraneous, or unrelated content contained in a course resource. (These are state license board and CE organizational approval requirements.)  

My CE Solution reserves the right to exercise discretion and discernment by eliminating content from the CE calculation.

Course credit calculation and test question calculation do not include the My CE Solution Course Information & Description Form, Study Guide, Survey, or Test. (These are state license board and CE organizational approval requirements.)  

My CE Solution calculates the number of test questions based on the following: 1 CE = 10 test questions, 2 CE = 15 test questions, 3 CE = 20 test questions; and for each additional CE there are an additional 5 test questions. All test questions are multiple choice and contain a minimum of 4 answer choices. Test questions do not have open-answer, short-answer, or essay-format responses.

For courses with non-whole-number CE credits, the number of test questions complies with the above policy. For example, 1.25 CE = 10 test questions. 1.50 CE = 10 test questions. 1.75 CE = 10 test questions. 

The aforementioned policies are in determined and regulated by state board and CE approval organizational compliance requirements. 

Why Do Courses Contain 6 Learning Goals and 6 Learning Objectives?

We do concede that it can seem "a lot" to have so many Learning Goals and Learning Objectives. Please allow us to explain. My CE Solution develops courses for a diverse range of licensed clinical mental health professionals, and each state, license board, and CE approval organization has different (but generally similar) requirements.

In order to follow compliance standards, we include six learning goals and six learning objectives. The learning goals and objectives are written to assist and guide our learners based on the guidelines consistent with counseling and social work, as well as many other clinical mental and behavioral health professionals. While many of the learning goals and objectives are similar, if not the same, for each expertise, there are subtle differences in values, perspectives, and guidelines that vary, such that My CE Solution decided to include multiple goals and objectives to ensure compliance and guidance for all of our learners. 

Additionally, many My CE Solution courses contain multiple course resources. To ensure that each course resource has a fair and equal number of learning goals, learning objectives, and test questions, My CE Solution includes six learning goals and six learning objectives and a minimum of 10 test questions for each course to ensure a fair distribution of information. 

Policies

What Is The My CE Solution Mission Statement?

My CE Solution provides mental health professionals with quality CE that is affordable, convenient, and fast.

My CE Solution supports mental health professionals to maintain expertise through professional development that is accessible, utilitarian, and directly applicable to clinical practice interventions.

What Are My CE Solution's Values?

My CE Solution values are principles and guidelines to inspire, empower, and create a healthy life, emotional wellness, and peace of mind.

We cultivate respectful dialogue for professional development, education, evidence-based care, ethical and legal practice, advocacy, and skill development to support mental health professionals and improve client clinical outcomes. 

How Do I Request Accessibility Accommodations? How Do I Request ADA Accommodations?

For learners with accommodation requests, please email My CE Solution at [email protected] or use the Contact Us button or link on the My CE Solution website.

We are happy to support all learners and will make every effort to accommodate any and every reasonable accommodation request.

For additional information, please see the My CE Solution FAQ page, which has extensive information regarding accommodations, accessibility, inclusion, and diversity. We also provide helpful information, resources, and tools to aid in your learning experience.

How Does My CE Solution Support Accessibility?

My CE Solution supports diversity, inclusion, and non-discrimination. This includes providing accessibility and accommodation tools and resources for all types of learners.

We provide the following information to assist our learners in the hope that your My CE Solution learning experience will be customized to your needs and preferences, as well as, ensuring you have the resources to support you in your goals and set you up for success.

The Following is a List of How My CE Solution Supports Accessibility:

  • Large and Easy-to-Read Font
  • High Color Contrast to Increase Readability
  • Accessible Document Formats Consistent with Learning Tools
  • Easy-to-Navigate Website
  • Limited Data Collection Based on Need
  • Large Buttons to Control Website Navigation
  • Download or Print Course Resources Based on Learning Preferences
  • Approachable Multi-Media To Augment Text Description and Explanations Using Animations
  • Pricing and Billing Simplicity and Affordability
  • Free Courses to Ensure Courses Meet Learner Needs and Preferences
  • Untimed Tests
  • Unlimited Chances to Pass Tests
  • Course Resource Study Guides to Assist Learning
  • Images and Animations Contain Text Content
  • Clearly Defined Headings and Page Titles
  • Consistent Heading Elements for Identification of Information, Relationships, and Navigation
  • Learners Can Choose an Educational Environment Best Suited for Their Individual Learning Style and Preferences
  • Alternative Text in Images
  • Elimination of Drag-and-Drop Motor Activities
  • Forever Access to Course Resources and Content to Facilitate and Support Learning Retention
  • Refrain from using text effects like shadow or glow that make it even harder for learners to read
  • Separate a large block of Information into smaller and easier-to-learn content on the website

What Accessibility and Accommodation Tools Does My CE Solution Recommend?

My CE Solution supports accessibility with our website design, course development, and course delivery.

We also support accessibility by connecting our learners with resources.

The following are accessibility tools frequently recommended by education and technological experts:

(Please use your own judgment and decision-making to determine if these resources are right for you.)

Attention & Focus / Distraction Free Study:

  • Focus Booster
  • Self-Control
  • Focus
  • Think
  • Concentrate
  • Time Out
  • Stay Focused

Voice Reader Tools:

  • Supernova Access Suite
  • Natural Reader
  • Read Aloud
  • Power Text to Speech Reader
  • Balabolka
  • Read Aloud
  • TTSReader

Screen Reader:

  • Job Access With Speech (JAWS)
  • Non-Visual Desktop Access (NVDA)
  • TextAloud
  • VoiceOver for macOS

Reduce Eye Strain:

  • Screen Shader
  • Visor

What is the My CE Solution Course Content Quality, Timeliness, and Relevance Policy?

My CE Solution courses and course materials are reviewed periodically to maintain the highest quality online educational content, as well as, ensure all information is timely, relevant, and consistent with industry standards and best practices.

My CE Solution reviews course materials and updates, augments, edits or expires content that is five years old or no longer current.

My CE Solution conducts frequent course testing to maintain and ensure the platform and course administration systems are working correctly.

Additionally, courses undergo consistent periodic reviews to determine if they are meeting the needs of mental and behavioral health professionals with expertise reviews. Courses are updated as needed. My CE Solution also reviews all feedback, recommendations, and suggestions made by learners to ensure courses meet their needs and provide both value and quality to their professional development.

All courses contain the course timeline in the Course Information & Description Form. The course timeline states the dates the course will be reviewed for content quality, timeliness, and relevance. 

The course timeline also contains the course expiration date. My CE Solution retires all courses 5 years after the original publication date of the course resource. If there are multiple course resources, then the course resource that was originally published first will provide the benchmark publication date that determines when the entire course expires. 

What Is The My CE Solution Policy Regarding Equity, Inclusion, Diversity, Multiculturalism, & Non-Discrimination?

My CE Solution is committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage self-expression, social justice, and respect for all including but not limited to the following: Age, color, disability, ethnicity, family or marital status, gender identity, language, national origin, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us unique. My CE Solution encourages and enforces respectful communication and cooperation within our company, throughout our learning platform, and within our course content. My CE Solution supports and values equity, inclusion, accessibility, and non-discrimination for all.

What is the My CE Solution Equal Employment Opportunity Policy?

My CE Solution provides Equal Employment Opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, ancestry, physical or mental disability, genetic information, marital status, or any other classification protected by applicable local, state, or federal laws.

This policy prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, working conditions, compensation, promotion, benefits, scheduling, training, discipline, and termination. My CE Solution expects all employees to support our equal employment opportunity policy, and to take all steps necessary to maintain a workplace free from unlawful discrimination and harassment and to accommodate others in line with this policy to the fullest extent required by law. 

What is the My CE Solution Academic Integrity Policy?

Everyone is expected to act with civility, personal integrity, and respect for the dignity, rights and property of fellow members of the My CE Solution community. Everyone is responsible for and expected to help create and maintain an environment in which all can succeed through the fruits of their own efforts. An environment of academic integrity is requisite to respect for self and others and a civil community. Academic integrity includes a commitment to not engage in or tolerate acts of falsification, misrepresentation, or deception. Such acts of dishonesty include but are not limited to cheating or copying, plagiarizing, submitting another persons’ work as one’s own, violation of copyrights, reproducing information without proper permission, taking or having another student take your exam, tampering with the work of another student, facilitating other students’ acts of academic dishonesty, etc. Sanctions for breaches in academic integrity may range, depending on the severity of the offense, from being permanently banned from the My CE Solution community and rendering one’s self ineligible for a refund to revocation and cancellation of ALL completed CE issued by My CE Solution which includes reporting the cancellation of said CE to one’s license authority. By registering with My CE Solution one is subject to the aforementioned My CE Solution Professional & Academic Honesty policies.

What is the My CE Solution Attendance Policy?

My CE Solution verifies that a learner is receiving course CE based on user login date. All My CE Solution learners have unique individual login credentials to ensure that course CE is awarded to the individuals earning the credits. My CE Solution learners are not permitted to share login credentials.

What is the My CE Solution Cancellation Policy?

My CE Solution courses are available anytime within the 1 year you have access to the course unless and until the course expires. If a learner does not complete a course within the year the learner has access then the learner will be automatically unenrolled. Learners can take courses in their own time and at their own convenience. My CE Solution does not offer refunds. There is no subscription or contract to cancel.

What is the My CE Solution Confidentiality of Clients Policy?

My CE Solution does not permit the use of course information, resources, or materials in any course that violates the confidentiality of clients. My CE Solution does not allow the use of course information, resources, or materials that is personally identifiable to clients. My CE Solution does not permit course information, resources, or materials that include personally identifiable information regarding any person who is diagnosed with a mental and behavioral health or substance-related diagnosis or presenting concern. My CE Solution believes in maintaining and protecting the humanity, dignity, privacy, and confidentiality of all clients.

What is the My CE Solution Confidentiality of Course Participants Policy?

My CE Solution does not permit identifying information to be disclosed regarding My CE Solution course participants without the expressed permission of said participants. The only exception to the aforementioned statement is when CE approval organizations, licensure and/or certification organizations, or the legal system requires said disclosures and participation for compliance with relevant applicable policies, standards, and laws. My CE Solution does not share or sell information regarding course participants to third parties for marketing, advertising, monetization, or other reasons. Learners should be aware that some state license boards and/or approval organizations require CE providers to report CE earned directly to the state board, approval organization, or CE clearinghouse or other similar organization. My CE Solution does not provide services to direct report earned CE to the aforementioned bodies at this time. My CE Solution reserves the right to include new services in the future that may require this type of reporting.

What is the My CE Solution Content Disclosure Policy?

My CE Solution courses do NOT promote, offer, sell or endorse any specific product or service from third parties within the context of learning activities.

What is the My CE Solution Course Author Selection & Qualifications Policy?

My CE Solution reviews the educational transcripts, CV and/or resume, certifications, and completed CE (as needed or indicated) for course authors in order to ensure course content quality. Additionally, My CE Solution verifies that all course authors are qualified through education, training, experience, and professional development to provide CE within learning content areas and educational topics for which one is an author. All course authors are required to have a graduate degree in the mental and behavioral health field, possess an active clinical license in good standing, and a minimum of five years of post-clinical licensure experience.

What is the My CE Solution Course CE Credit Calculation & Test Question Calculation Policy?

My CE Solution complies with state licensing board and CE organizational approval requirements to determine CE course credit and the number of test questions for each course.

My CE Solution calculates the amount of CE earned per course as follows: 1CE = 6,000 words.

My CE Solution does NOT count reference and bibliography information into the CE calculation. Further, My CE Solution does not count miscellaneous, extraneous, or unrelated content contained in a course resource. (These are state license board and CE organizational approval requirements.)  

My CE Solution reserves the right to exercise discretion and discernment by eliminating content from the CE calculation.

Course credit calculation and test question calculation do not include the My CE Solution Course Information & Description Form, Study Guide, Survey, or Test. (These are state license board and CE organizational approval requirements.)  

My CE Solution calculates the number of test questions based on the following: 1 CE = 10 test questions, 2 CE = 15 test questions, 3 CE = 20 test questions; and for each additional CE there are an additional 5 test questions. All test questions are multiple choice and contain a minimum of 4 answer choices. Test questions do not have open-answer, short-answer, or essay-format responses.

For courses with non-whole-number CE credits, the number of test questions complies with the above policy. For example, 1.25 CE = 10 test questions. 1.50 CE = 10 test questions. 1.75 CE = 10 test questions. 

The aforementioned policies are in determined and regulated by state board and CE approval organizational compliance requirements.

What is the My CE Solution Data Security & Incident Response Policy?

If you would like a copy of our Data Security & Incident Response Policy please email My CE Solution at [email protected] or use the Contact Us form on our website. My CE Solution will use discretion and discernment regarding the disclosure of said information for security and privacy reasons.

What is the My CE Solution Educational Disclosure Policy?

My CE Solution courses are for masters level clinical mental health professionals and higher including but not limited to counselors and social workers.

What Is The My CE Solution Grievance Policy?

How To File A Grievance With My CE Solution:

1. If a learner or potential learner would like to express a grievance regarding one's experience with My CE Solution then please complete the "Contact Us" online form available via the top and/or bottom of every page on the My CE Solution website. My CE Solution requires learners or potential learners to submit a grievance using the online Contact Us form to ensure tracking of the complaint.

2. The complaint is required to include the following information: Clear, specific, and objective detailed information to help us understand the nature of your grievance. (What is the specific identified problem?)

3. The complaint is required to include the following information: What staff member is this related to? What are the resources used or reference materials utilized relevant to this grievance? (What is not working? What tools, resources, or materials is there a complaint about?)

4. The complaint is required to include the following information: The proposed ideal resolution that would lead to a 100% successful outcome with clear, specific, and objective actions that will resolve this grievance.

Individuals filing a grievance are encouraged to consider that personal opinion, individual personality differences, or other non-objective concerns or complaints will be addressed in accordance with the My CE Solution grievance policy; however, they may not be actionable and will be instead received as suggestions, recommendations, or feedback.

The My CE Solution Grievance Process:

1. My CE Solution will consider the complaint fairly, compassionately, and earnestly. My CE Solution will review the information provided by the individual filing the complaint. My CE Solution will then review all relevant information pertinent to the complaint that is available to My CE Solution. My CE Solution will consult staff and third party expertise and counsel as needed and appropriate in regards to the complaint.

2. My CE Solution will review and examine My CE Solution policies and procedures in relation to the grievance, as well as, all relevant ethical standards, legal standards, and license board and/or approval organization policies, procedures, and compliance standards for which My CE Solution is subject to and obligated to abide with.

3. My CE Solution will make a determination regarding the appropriate and reasonable action or actions required to address the grievance in a manner consistent with My CE Solution policies and procedures, ethical standards, license boards and/or approval organization requirements, compliance standards, applicable laws, logical decision-making, and common sense. My CE Solution will determine if the complaint and subsequent resolution requests are in keeping with My CE Solution policies and procedures and are both fair and reasonable.

4. My CE Solution will respond via email to the learner within 7 business days with the result of the grievance, including any actions taken to resolve the situation. (Please be aware this excludes weekends, holidays, and office closures.)

Additional Information Regarding The My CE Solution Grievance Policy:

My CE Solution reserves the right to ask for additional information, evidence, or data to investigate and substantiate the complainant's concerns and resolution requests.

My CE Solution staff, who will review, discuss, and attempt to resolve the grievance, will include, but is not limited to, seeking consultation, staffing, and guidance from the following: The CE course creator, the My CE Solution CEO, the My CE Solution CFO, the My CE Solution Office Manager, the My CE Solution Social Work Consultant (as needed or appropriate), and third-party consultants for My CE Solutions, such as, representatives of vendors pertinent to the complaint, and legal counsel.

Learners or potential learners who file a grievance should be aware that information regarding said grievance may be reported to third parties, such as, license boards, approval organizations, and other bodies as is appropriate and required.

Information pertinent to the grievance will be used by My CE Solution for quality assurance and quality control purposes. My CE Solution seeks to improve and maintain the highest standards for the delivery of quality online continuing education and will utilize all feedback to learn and grow.

My CE Solution will receive complaints regarding course content by - reviewing course content to determine if and how the course should be adapted, edited, or updated based on the information provided. Learners and potential learners are able to review all course materials prior to committing to a course, which includes viewing the course content and resources. Learners and potential learners may also utilize the free courses prior to making a purchase to ensure they are comfortable and familiar with the learning environment, platform, and course structure; moreover, learners or potential learners may exercise discernment regarding their online continuing education content provider. Therefore, learners or potential learners are able to make pro-active informed decisions prior to course engagement. If a concern or complaint is considered to be valid or to have merit then My CE Solution will address concerns regarding the course as needed or appropriate.

My CE Solution will receive complaints regarding nonreceipt of certificates by - reviewing the relevant information to determine the nature of the technical difficulties. The My CE Solution platform allows learners to receive their certificates once the entire course has been completed and passed, including the end-of-course survey. My CE Solution will determine if the learner has completed all learning tasks for the course. Then My CE Solution will determine if the certificate is available to the learner via accessing their online profile. In the event there is a technical issue or platform problem My CE Solution will issue the certificate and email the PDF file of the certificate to the learner within 7-10 business days of making this determination.

My CE Solution will receive complaints regarding refund requests by - reviewing the complaint and determining the best course of action to successfully resolve the problem. My CE Solution maintains a no refund and all sales are final policy with regards to payments made to My CE Solution. Therefore, My CE Solution will attempt to resolve the complaint as positively and amicably as possible within the constraints of the no refunds and all sales are final policy. My CE Solution will challenge any and all terminated credit card transactions that were canceled or reported as fraud by a learner when the learner is unsuccessful in obtaining a refund or chooses to engage in theft. My CE Solution will pursue legal actions for theft of services as needed and appropriate and the individual in question will be responsible for all fees My CE Solution incurs as a result. In the event an individual earns CE, obtains a CE certificate and then cancels or reports the legal credit card transaction as fraud thereby committing theft of services My CE Solution will pursue what actions are necessary to redeem the funds and as necessary, appropriate, and allowed cancel the CE certificates, and report the individual to their license body and/or professional organization.

My CE Solution will receive complaints regarding learners who earned CE only to find out that My CE Solution is not approved for the learner's supervising or governing license board or approval body by - reviewing the relevant information regarding the issue and determining the best action to try and successfully resolve the complaint. My CE Solution provides information regarding license and/or approval organizations on the website and within each of the courses to provide information, education, and transparency regarding this and other areas of concern and interest. My CE Solution will make a good faith effort to address this concern and all concerns fairly and amicably. Ultimately, the responsibility of determining if a CE course is approved, appropriate, and compliant with one's license and/or professional organization is with the license holder.

My CE Solution will receive complaints regarding license and/or approval organization concerns as indicated by the licensure body's and/or approval organization's compliance policies, procedures, and standards, as well as, My CE Solution policies and procedures. My CE Solution will adhere to said policies for which My CE Solution is subject to based on approval status, ethical requirements, and legal requirements.

My CE Solution will NOT tolerate any form of communication that includes abuse, threats, intimidation, harassment, or inappropriate communication/behavior as determined by My CE Solution.

My CE Solution views a grievance as an opportunity to communicate, connect, receive feedback, and share an open, honest, and fair dialogue to improve. Even in times of conflict or disagreement a professional and respectful dialogue will be maintained by all parties.

In the event the grievance escalates to such an extent that it becomes unreasonable, untenable, and irreconcilable, My CE Solution will make the best determination possible given the information and circumstances.

My CE Solution reserves the right to refuse services to any learner or potential learner for any reason and at any time. Situations where My CE Solution may consider such a drastic action may include but are not limited to the following: actual or suspected academic dishonesty, communication or behavior that is discriminatory or not in keeping with My CE Solution values and beliefs in social justice, diversity, accessibility, multiculturalism, and inclusion, and/or engaging in illegal, unethical, or fraudulent behavior. 

What is the My CE Solution PCI Security Credit Card Compliance Standard and Policy?

My CE Solution uses a secure credit card processing and vendor and is compliant with PCI credit card compliance standards. 

What Are The My CE Solution Registration Deadlines and Policies?

My CE Solution courses are available anytime within the 1 year you have access to the course unless and until the course expires. If a learner does not complete a course within the year the learner has access then the learner will be automatically unenrolled. Learners can take courses in their own time and at their own convenience. My CE Solution does not offer refunds. My CE Solution does not have specific course registration deadlines as all courses are available online, on-demand, and self-study.

Do You Sell Information To Third Parties?

No. We respect your privacy and value your patronage.

What is the My CE Solution Sponsor Disclosure Policy ?

My CE Solution courses are not sponsored by any specific product, service, or third party. My CE Solution does NOT promote, offer, sell or endorse any specific product or service from third parties within the context of learning activities.

Technology

What are the My CE Solution Information Technology System Requirements?

Web Browsers:

We support the latest versions of all well-known browsers.

For optimal studying experience, we recommend using Mozilla Firefox 10 or higher or Google Chrome (most recent version).

Mobile Devices:

This online school is fully functional for all mobile devices.

For optimal experience, you can use the mobile version of Google Chrome, if your device supports it.

Internet Access:

Internet access is required since all of the course contents are online.

We recommend using a broadband internet connection.

A strong internet connection is required to access the My CE Solution platform and complete courses.

My CE Solution tests, course surveys, and CE certificates cannot be earned or accessed without an internet connection.

If your internet connection fails during a test or survey you may need to start over.

Operating Systems:

All modern operating systems are compatible with the My CE Solution platform.

We recommend using an operating system that is up-to-date to avoid any possible glitches.

You can access My CE Solution on all Apple, Android, Google, and Microsoft operating systems.

It is recommended to use Windows 10 or higher, MacOS 9 or higher, or Android 4.0 or higher.

Media Viewing:

ADOBE Reader or other PDF reader of your choice as long as it is up-to-date within the past three years.

Additional Information:

The My CE Solution platform is compatible with a wide variety of operating systems, browsers, and devices.

You can access My CE Solutions using desktop computers, laptops, smart phones, and tablets.

The My CE Solution is formatted to provide a positive user experience with a variety of hardware and devices. It is recommended to use a device with a comfortable screen to navigate the platform and read the content. 

What Are The Internet Browsers Recommended For Online Courses?

We support the latest versions of all well-known browsers.

For optimal studying experience we recommend using Mozilla Firefox 10 or higher or Google Chrome (most recent version).

Internet access is required since all of the course contents are online. We also recommend using a broadband internet connection, especially when you have to go through video content.

What File Types Are Supported For My CE Solution Course Material Downloads?

My CE Solution uses PDF files for all course materials.

Can I Access My CE Solution On Any Device?

Yes.

The My CE Solution platform is compatible with a wide variety of operating systems, browsers, and devices.

You can access My CE Solutions using desktop computers, laptops, smart phones, and tablets.

The My CE Solution is formatted to provide a positive user experience with a variety of hardware and devices.

It is recommended to use a device with a comfortable screen to navigate the platform and read the content. For that reason, it is recommended to use a computer, laptop, or tablet with a large screen to make your learning experience more pleasant. 

If you are struggling to read the content on a device with a small screen, you may need to use the zoom features to read the content with greater ease and proficiency. 

Also, if you are experiencing difficulty reading the 'dialogue bubbles' in the instructional videos or cartoons on the website, you can click on the video and view it in a larger viewing window if your device allows pop-up videos to play. 

It is important to note that our systems are formatted for many types of devices. The individual user's device settings and browser settings may change the way the My CE Solution website and courses are viewable. For example, if one has "dark mode" as a default setting on their device then the My CE Solution website will look very different when viewed through those settings then in regular color settings. This example applies to any default setting for any device and browser an individual user may opt to use on the My CE Solution platform. 

How To Check Your Computer/Device For Updates?

The My CE Solution platform is available on many different devices and operating systems which can make it a challenge for us to provide technical support to individual users especially since these systems are so diverse and system updates occur so frequently.

Our recommendation is to complete a search for your device type and how do I check my device for updates in order to obtain the best and most up-to-date recommendation for tech support. 

How To Check Your Internet Browser For Updates?

The My CE Solution platform is available on many different devices and operating systems which can make it a challenge for us to provide technical support to individual users especially since these systems are so diverse and system updates occur so frequently.

Our recommendation is to complete a search for your device type and how do I check my web browser for updates in order to obtain the best and most up-to-date recommendation for tech support. 

How To Clear The Cookies & Cache?

The My CE Solution platform is available on many different devices and operating systems which can make it a challenge for us to provide technical support to individual users especially since these systems are so diverse and system updates occur so frequently.

Our recommendation is to complete a search for your device type and how do I clear cookies and cache in order to obtain the best and most up-to-date recommendation for tech support. 

Can I Take A Test and Survey Offline and Mail In My Responses?

No. All My CE Solution courses are offered online through the website. Courses cannot be administered offline.