My CE Solution

No. My CE Solution does NOT require a credit card on file to create a user account.

1. Login to your My CE Solution account. 

2. Click on My Dashboard located in the top navigation header. 

• The Learning Dashboard will display all of the courses you are enrolled in and completed. 

• All learners are welcome to contact My CE Solution at any time.

• Due to security and privacy reasons, our platform does not allow admins to reset an account or change a learner's profile or login information. We do not have access to a learner's password. We cannot give out user name, user email, or any other user information. 

• A learner who is attempting to recover a lost email/ user name / password may complete this process independently, following the online prompts to recover a forgotten profile or password.

• We apologize for any inconvenience this may cause.

1. Login to your My CE Solution account
2. Click name in the top right header
3. Click "My Account"
4. Input the desired email under Email
5. Click "Save Changes"

If you are currently logged in to your account:

1. Click avatar in the top-right header
2. Click My Account
3. Select Password on the left menu
4. Input new password under Change Password and Retype Password
5. Input original password under Current Password
6. Click Update

If you are not currently logged in to your account: 

1. Go to the My CE Solution website.
2. Click Sign in on the site header
3. Click Forgot password
4. Input email address
5. Click Submit

Learners have access to their account for 7 years after their last completed course.

All My CE Solution courses contain a course expiration date in order to comply with CE organizational approval requirements for the timeliness and currency of educational content. My CE Solution expires courses 5 years after the original publication date of the course resource. Therefore, if a course resource was originally published on 1/2023 then the course expiration date is 1/2028. Throughout the time the course is live on the My CE Solution website it is periodically reviewed for timeliness and currency. My CE Solution will also review and update courses based on the feedback we receive from our learners. It is important to review the Course Expiration Date prior to purchase or enrollment. If a learner purchases a course and does NOT complete the course prior to the expiration date then the learner will lose access to the course and is NOT eligible for a credit or refund. 

My CE Solution courses and course materials are reviewed periodically to maintain the highest quality online educational content, as well as, ensure all information is timely, relevant, and consistent with industry standards and best practices. My CE Solution reviews course materials and updates, augments, edits or expires content that is five years old or no longer current. My CE Solution conducts frequent course testing to maintain and ensure the platform and course administration systems are working correctly. Additionally, courses undergo consistent periodic reviews to determine if they are meeting the needs of mental and behavioral health professionals with expertise reviews. Courses are updated as needed. My CE Solution also reviews all feedback, recommendations, and suggestions made by learners to ensure courses meet their needs and provide both value and quality to their professional development. All courses contain the course timeline in the Course Information Form. The course timeline states the dates the course will be reviewed for content quality, timeliness, and relevance. The course timeline also contains the course expiration date. My CE Solution retires all courses 5 years after the original publication date of the course resource. If there are multiple course resources then the course resource that was originally published first will provide the benchmark publication date that determines when the entire course expires.

1. Login to your My CE Solution account. 
2. Click on My Dashboard located in the top navigation header. 
3. Click on "Billing" 
4. Click on "Edit"
5. Make the the changes/edits to your information. 
6. Click on "Save"

• Create a My CE Solution account OR Login to your My CE Solution account. 

• Click on "Courses". This will take you to the My CE Solution all courses page. 

• If you would like to purchase an individual course, then click on the course you selected and follow the prompts. 

• If you would like to purchase a bundle click on the course bundle you would like to purchase, click the "Buy Now" button, and follow the prompts to complete your purchase. 

Yes. My CE Solutions is compliant with all laws. If you live in an area that requires online sales taxes or other taxes, then you will be charged in accordance with the law.

• My CE Solution offers discounts, sales and special offers throughout the year.

• These special offers are announced via My CE Solution social media, website and other sources. 

• My CE Solution encourages all learners to follow our social media for updates on new course offerings, new organizational and state CE approvals, discounts, and special discounts. 

• My CE Solution payment receipts are sent automatically via email at the time of purchase. 

• If you do not see the automated receipt in your email inbox, please check your email spam or junk file.  

To access payment history information: 

1. Login to your My CE Solution account. 
2. Click on "My Account" 
3. Click on "Order History"

My CE Solution accepts most major credit cards. Credit cards accepted include the following: Discover, MasterCard, and Visa.  

• My CE Solution does not offer refunds.  

• My CE Solution does not offer partial refunds or discounts on finalized sales.

• All sales are final.

• My CE Solution does not issue refunds to learners who mistakenly purchase the wrong course. 

• In the event a learner does not enter a sale code, coupon code, or other special offer code, then My CE Solution does not provide refunds or partial refunds.

• In the event a learner purchases a course and the course expires prior to the learner completing the course the learner is not eligible for a refund. 

• No. 

• My CE Solution does not have the ability to charge a learner's credit card on file. Only a learner can use their credit card to make a purchase. 

• My CE Solution does not have membership or subscription pricing plans. 

• No. 

• Only ONE special offer, discount, coupon, or sale can be used per purchase.

• No "piggy backing" discounts together. 

• If one is using a group rate then there are no other special offers, sales, coupons, or discounts permitted to be used with said purchase. 

The My CE Solution continuing education organizational approvals can be found as follows: 

• The My CE Solution Home page.
• The Course landing page for each course.
• The Course Information Form for each course. 

• Many license boards do not specifically approve or accept CE based on organizational approval bodies. These license boards will often state that they have specific standards for "acceptable CE" and do not pre-approve or accept/endorse CE courses or providers. 

• The best and most accurate way to determine what your license board will consider acceptable CE is to consult your board. 

• It is important to be aware that license boards change the required CE and acceptable CE standards frequently. 

• The BEST single source of wisdom for your license standards is your license board. 

• It is the responsibility of each licensee to be knowledgeable and compliant with the rules, regulations, and laws for their license. 

• My CE Solution offers resources to assist our learners in their professional development. 

• My CE Solution maintains a resource for relevant state CE license renewal requirements and approval information to provide support and assistance to our learners. Please be aware that it is the sole responsibility of a licensed professional to be knowledgeable of and compliant with their license requirements.  

CE approval organizations do not permit applicants to disclose that they have initiated or are participating in the approval process. This reduces the potential for confusion regarding approval status. My CE Solution will announce new CE approvals on our website, social media, newsletter, and other marketing communications.

My CE Solution does intend on pursuing additional CE organizational approvals. We are not able to state which CE organizational approvals we intend to pursue or have applied for. 

• Many license boards do not specifically approve or accept CE based on organizational approval bodies. These license boards will often state that they have specific standards for "acceptable CE" and do not pre-approve or accept/endorse CE courses or providers. 

• The best and most accurate way to determine what your license board will consider acceptable CE is to consult your board. 

• It is important to be aware that license boards change the required CE and acceptable CE standards frequently. 

• The BEST single source of wisdom for your license standards is your license board. 

• It is the responsibility of each licensee to be knowledgeable and compliant with the rules, regulations, and laws for their license. 

• My CE Solution offers resources to assist our learners in their professional development. 

• My CE Solution maintains a resource for relevant state CE license renewal requirements and approval information to provide support and assistance to our learners. Please be aware that it is the sole responsibility of a licensed professional to be knowledgeable of and compliant with their license requirements.  

• Yes. 

• At the end of a course, when you enter your name and credentials you can include all of your license information at the end of your last name. 

• Certificates are immediately available upon completion of a course. 

• Learners may print, download, or take a screen grab of the certificate at then end of a course. 

• All of the learner's previously earned certificates are available to download 24/7 via their "My Account".

Learners can access their earned certificates by completing the following steps: 

1. Login to your My CE Solution account. 
2. Click on "My Account". 
3. Click on "Certificates".  

My CE Solution will maintain all user profiles and corresponding information (which includes access to CE certificates) for 7 years.

The CE certificate includes your first name and last name (with credentials if you entered them). The certificate also includes the name of the course, the number of CE earned, and the date the CE was completed.

My CE Solution Contact Information:

Email: [email protected]

Phone: 713-893-3212

Address: 

8000 Research Forest Dr.

Ste. 115 PMB 1190

The Woodlands, TX 77382

The My CE Solution Hours of Operation:

Tuesday - Thursday 10 AM - 2 PM

Friday 10 AM - Noon

My CE Solution is closed Saturday, Sunday, and Monday.

My CE Solution is closed for all major holidays.

*The My CE Solution communication turn-around time goal is to reply within 7 business days. 

• My CE Solution offers discounts, sales and special offers throughout the year.

• These special offers are announced via My CE Solution social media, website, and other sources. 

• My CE Solution encourages all learners to follow our social media for updates on new course offerings, new organizational and state CE approvals, discounts, and special offers. 

• My CE Solution welcomes any and all feedback.  We are grateful to receive a learner's feedback and want to connect with our learners to understand their My CE Solution experience.

• My CE Solution genuinely appreciates learner suggestions and recommendations. 

• We want to provide a positive learning experience and strive to implement feedback we receive. 

• To contact My CE Solution please email us at [email protected] 

• My CE Solution does not report to CE clearing houses, CE brokers, or license boards in most situations.

• My CE Solution does not report CE to any state, professional organization, or license board unless we are contacted by said board or organization and are requested directly to do so as a result of an investigation or other such activity.

• It is the responsibility of the licensed professional to comply with CE reporting requirements for the state and organizations one maintains a professional license or affiliation with.

• State license boards and CE approval organizations require an end-of-course learning tool that provides evidence of learning achievements and knowledge retention. 

• The number of questions, question format and type, and the manner in which an end-of-course test is administered are determined and regulated by state license boards and CE approval organizational compliance requirements.

• My CE Solution courses contain an end-of-course survey, which allows learners to provide feedback, suggestions, and recommendations. We appreciate this opportunity for engagement, connection, and communication with our learners. 

• Online end-of-course surveys are a useful tool to assess, evaluate, and understand a learner's experience. 

• My CE Solution is aware and sensitive to the concerns expressed by many learners regarding the length of the end-of-course survey. We understand this concern and respect your time. We only collect the information required for compliance purposes as we also respect your privacy. 

• The format and specific questions included in the end-of-course survey are based solely on the legal, ethical, and institutional compliance requirements to provide CE. 

• We are aware that the end-of-course survey has more questions than the end-of-course test for a 1 CE course. 

• We understand this can be cumbersome for many learners. 

• In order to provide CE we are required to include the specific questions and format included in the end-of-course survey. 

• We appreciate everyone's understanding as we ensure the quality and compliance of our courses. 

My CE Solution courses and course materials are reviewed periodically to maintain the highest quality online educational content, as well as, ensure all information is timely, relevant, and consistent with industry standards and best practices. My CE Solution reviews course materials and updates, augments, edits or expires content that is five years old or no longer current. My CE Solution conducts frequent course testing to maintain and ensure the platform and course administration systems are working correctly. Additionally, courses undergo consistent periodic reviews to determine if they are meeting the needs of mental and behavioral health professionals with expertise reviews. Courses are updated as needed. My CE Solution also reviews all feedback, recommendations, and suggestions made by learners to ensure courses meet their needs and provide both value and quality to their professional development. All courses contain the course timeline in the Course Information Form. The course timeline states the dates the course will be reviewed for content quality, timeliness, and relevance. The course timeline also contains the course expiration date. My CE Solution retires all courses 5 years after the original publication date of the course resource. If there are multiple course resources then the course resource that was originally published first will provide the benchmark publication date that determines when the entire course expires. 

• Create a My CE Solution account. OR Login to your My CE Solution account. 

• Click on "Courses". This will take you to the My CE Solution all courses page. 

• If you would like to purchase an individual course, then click on the course you selected and follow the prompts. 

• If you would like to purchase a bundle click on the course bundle you would like to purchase, click the "Buy Now" button, and follow the prompts to complete your purchase. 

• My CE Solution offers a limited number of courses for free so learners can evaluate the structure, platform, and quality of our content and make an informed decision regarding if they would like to pay for our courses. 

• My CE Solution also offers all course content (paid and free) available for learners to view prior to committing to a course.

• My CE Solution offers a limited number of courses for free so learners can evaluate the structure, platform, and quality of our content and make an informed decision regarding if they would like to pay for our courses. 

• My CE Solution also offers all course content (paid and free) available for learners to view prior to committing to a course.

All My CE Solution courses are separated in three sections: Learn, Engage, & Grow. 

The Learn section contains all course tools which are separated into course resources. The Learn section includes the following: The My CE Solution Course Information Form, the course Study Guide, and one or more Course Resources. The course resources contain the learning content for the course. 

The Engage section of the course includes the end-of-course test. The test is online, untimed, and open-book. All tests are multiple choice. If you take a test more than once the test questions do not change. The Study Guide for the course contains all of the test questions to help guide reading and ensure that learning objectives and goals are achieved. The test is graded in real time. 

The Grow section of the course includes the end-of-course survey and certificate. Online end-of-course surveys are a useful tool to assess, evaluate, and understand a learner's experience. My CE Solution is aware and sensitive to the concerns expressed by many learners regarding the length of the end-of-course survey. We understand this concern and respect your time. We only collect the information required for compliance purposes as we also respect your privacy. The format and specific questions included in the end-of-course survey are based solely on the legal, ethical, and institutional compliance requirements to provide CE.  

PRO TIP: All logged in learners can access the Learn section of all courses. This helps learners make informed decisions prior to enrollment and making a purchase. To proceed with a course and complete the Engage and Grow sections of a course then a learner must have completed and passed the previous sections. 

PRO TIP: To know if you have completed and received credit for a section of a course check the radial buttons beside each of the course sections. If the radial button is yellow then the section is not complete. If the radial button has a blue check then it is complete and you can proceed to the next section. All assignments must be accessed, completed, and passed to proceed to the next section of a course. 

Once your payment has been successfully processed, your course will be immediately accessible.

• All My CE Solution exams are untimed and have unlimited chances to pass.

• Individual users may have settings on their own computers or devices where they will time out or close tabs. 

• Remember that all courses have a course expiration date. The course expiration date is in the Course Information Form. If a learner purchases a course and does not complete the course prior to the course expiration date then the learner loses access to the course.  

All My CE Solution courses have a requirement for 85% or higher to pass the exam.

All My CE Solution exams may be taken unlimited times until you pass.

My CE Solution adds new CE course content on a regular basis. We are constantly adding new courses and updating our content. We add new courses based on learner topic requests and suggestions. 

• My CE Solution permits anyone to take the same course as many times as they like. Learners may take a course multiple times as long as the learner has access to the course (free or paid) and the course has not expired. 

• It is important to be aware that individual license boards and CE approval organizations may have rules against taking the same CE course multiple times and receive credit for said course.

• It is recommended that each person verify that they are able to take a course multiple times in order for them to receive credit from their license board. 

My CE Solution complies with organizational approval requirements to determine CE course credit and the number of test questions for each course. My CE Solution calculates the amount of CE earned per course as follows: 1CE = 6,000 words. My CE Solution does NOT count reference and bibliography information into the CE calculation. (This is a CE organizational approval requirement.) Further, My CE Solution does not count miscellaneous, extraneous, or unrelated content contained in a course resource. My CE Solution reserves the right to exercise discretion and discernment with eliminating content from the CE calculation.  In circumstances where there is a non-whole number or fractional amount of CE then My CE Solutions will round to the nearest quarter, such as .25, .50. or .75. Further, course credit calculation and test question calculation does not include the My CE Solution Course Information & Description Form or the My CE Solution Study Guide. My CE Solution calculates the number of test questions based on the following: 1 CE = 10 test questions, 2 CE = 15 test questions, 3 CE = 20 test questions, and for each additional CE there are an additional 5 test questions. All test questions are multiple choice and contain a minimum of 4 answer choices. For courses with non-whole number credits the number of test questions complies with the above policy. For example, 1.25 CE = 10 test questions. 1.50 CE = 10 test questions. 1.75 CE = 10 test questions.

My CE Solution provides mental health professionals quality CE that is affordable, convenient, and fast. My CE Solution supports mental health professionals to maintain their expertise through professional development that is accessible, utilitarian, and directly applicable to improving healthcare delivery and client outcomes.

My CE Solution emphasizes strong client centered values. My CE Solution provides positive and respectful professional development with evidence based care, ethical and legal practice, client advocacy, and skill development to support clinical professionals and improve client outcomes. 

For learners with accommodation requests please email My CE Solution at [email protected] or use the Contact Us button or link on the My CE Solution website. We are happy to support all learners and will make every effort to accommodate any and every reasonable accommodation request. For additional information please see the My CE Solution FAQ page which has extensive information regarding accommodations, accessibility, inclusion, and diversity. We also provide helpful information, resources, and tools to aid in your learning experience. 

My CE Solution supports diversity, inclusion, and non-discrimination. This includes providing accessibility and accommodation tools and resources for all types of learners.

We provide the following information to assist our learners in the hope that your My CE Solution learning experience will be customized to your needs and preferences, as well as, ensuring you have the resources to support you in your goals and set you up for success.

The Following is a List of How My CE Solution Supports Accessibility:

• Large and Easy-to-Read Font
• High Color Contrast to Increase Readability
• Accessible Document Formats Consistent with Learning Tools
• Easy-to-Navigate Website
• Limited Data Collection Based on Need
• Large Buttons to Control Website Navigation
• Download or Print Course Resources Based on Learning Preferences
• Approachable Multi-Media To Augment Text Description and Explanations Using Animations
• Pricing and Billing Simplicity and Affordability
• Free Courses to Ensure Courses Meet Learner Needs and Preferences
• Untimed Tests
• Unlimited Chances to Pass Tests
• Course Resource Study Guides to Assist Learning
• Images and Animations Contain Text Content
• Clearly Defined Headings and Page Titles
• Consistent Heading Elements for Identification of Information, Relationships, and Navigation
• Learners Can Choose an Educational Environment Best Suited for Their Individual Learning Style and Preferences
• Alternative Text in Images
• Elimination of Drag-and-Drop Motor Activities
• Forever Access to Course Resources and Content to Facilitate and Support Learning Retention
• Refrain from using text effects like shadow or glow that make it even harder for learners to read
• Separate a large block of Information into smaller and easier-to-learn content on the website

My CE Solution supports accessibility with our website design, course development, and course delivery.

We also support accessibility by connecting our learners with resources.

The following are accessibility tools frequently recommended by education and technological experts:

(Please use your own judgment and decision-making to determine if these resources are right for you.)

Attention & Focus / Distraction Free Study:

• Focus Booster
• Self-Control
• Focus
• Think
• Concentrate
• Time Out
• Stay Focused

Voice Reader Tools:

• Supernova Access Suite
• Natural Reader
• Read Aloud
• Power Text to Speech Reader
• Balabolka
• Read Aloud
• TTSReader

Screen Reader:

• Job Access With Speech (JAWS)
• Non-Visual Desktop Access (NVDA)
• TextAloud
• VoiceOver for macOS

Reduce Eye Strain:

• Screen Shader
• Visor

My CE Solution courses and course materials are reviewed periodically to maintain the highest quality online educational content, as well as, ensure all information is timely, relevant, and consistent with industry standards and best practices. My CE Solution reviews course materials and updates, augments, edits or expires content that is five years old or no longer current. My CE Solution conducts frequent course testing to maintain and ensure the platform and course administration systems are working correctly. Additionally, courses undergo consistent periodic reviews to determine if they are meeting the needs of mental and behavioral health professionals with expertise reviews. Courses are updated as needed. My CE Solution also reviews all feedback, recommendations, and suggestions made by learners to ensure courses meet their needs and provide both value and quality to their professional development. All courses contain the course timeline in the Course Information Form. The course timeline states the dates the course will be reviewed for content quality, timeliness, and relevance. The course timeline also contains the course expiration date. My CE Solution retires all courses 5 years after the original publication date of the course resource. If there are multiple course resources then the course resource that was originally published first will provide the benchmark publication date that determines when the entire course expires. 

My CE Solution is committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage self-expression, social justice, and respect for all. My CE Solution supports and values equity, inclusion, accessibility, and non-discrimination for all.

My CE Solution provides Equal Employment Opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, ancestry, physical or mental disability, genetic information, marital status, or any other classification protected by applicable local, state, or federal laws.

This policy prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, working conditions, compensation, promotion, benefits, scheduling, training, discipline, and termination. My CE Solution expects all employees to support our equal employment opportunity policy, and to take all steps necessary to maintain a workplace free from unlawful discrimination and harassment and to accommodate others in line with this policy to the fullest extent required by law. 

Everyone is expected to act with civility, personal integrity, and respect for the dignity, rights and property of fellow members of the My CE Solution community. Everyone is responsible for and expected to help create and maintain an environment in which all can succeed through the fruits of their own efforts. An environment of academic integrity is requisite to respect for self and others and a civil community. Academic integrity includes a commitment to not engage in or tolerate acts of falsification, misrepresentation, or deception. Such acts of dishonesty include but are not limited to cheating or copying, plagiarizing, submitting another persons’ work as one’s own, violation of copyrights, reproducing information without proper permission, taking or having another student take your exam, tampering with the work of another student, facilitating other students’ acts of academic dishonesty, etc. Sanctions for breaches in academic integrity may range, depending on the severity of the offense, from being permanently banned from the My CE Solution community and rendering one’s self ineligible for a refund to revocation and cancellation of ALL completed CE issued by My CE Solution which includes reporting the cancellation of said CE to one’s license authority. By registering with My CE Solution one is subject to the aforementioned My CE Solution Professional & Academic Honesty policies.

My CE Solution verifies that a learner is receiving course CE based on user login date. All My CE Solution learners have unique individual login credentials to ensure that course CE is awarded to the individuals earning the credits. My CE Solution learners are not permitted to share login credentials.

Learners have access to FREE and purchased courses for 1 year (from the date of enrollment or purchase) unless and until a course expires. All courses contain a course expiration date. This is an organizational approval requirement for timeliness of course content. Course expiration dates are located in the Course Information Form. Course expiration dates are calculated by adding 5 years to the original publication date of the course resource. For courses with more than one course resource the course expiration date is calculated by adding 5 years to the oldest course resource. Learners who enroll or purchase a course and do not complete the course prior to the expiration date will lose access to the course. Please review the course expiration date prior to enrollment/purchase to ensure that you have the time to complete the course before the course expires. Learners who purchase courses that expire are not eligible for an extension, credit, or refund as the course expiration date is clearly stated within the course. My CE Solution does not offer refunds. All sales are final. Should one opt to not use My CE Solution services for your continuing education and professional development needs you can allow your course access to expire with no further actions required. There is no subscription to cancel. There is no contract to cancel. There is no registration to cancel. If a learner would like to close their account profile they may do so at any time by following instructions provided in the learner help section. 

My CE Solution does not permit the use of course information, resources, or materials in any course that violates the confidentiality of clients. My CE Solution does not allow the use of course information, resources, or materials that is personally identifiable to clients. My CE Solution does not permit course information, resources, or materials that include personally identifiable information regarding any person who is diagnosed with a mental and behavioral health or substance-related diagnosis or presenting concern. My CE Solution believes in maintaining and protecting the humanity, dignity, privacy, and confidentiality of all clients.

My CE Solution does not permit identifying information to be disclosed regarding My CE Solution course participants without the expressed permission of said participants. The only exception to the aforementioned statement is when CE approval organizations, licensure and/or certification organizations, or the legal system requires said disclosures and participation for compliance with relevant applicable policies, standards, and laws. My CE Solution does not share or sell information regarding course participants to third parties for marketing, advertising, monetization, or other reasons. Learners should be aware that some state license boards and/or approval organizations require CE providers to report CE earned directly to the state board, approval organization, or CE clearinghouse or other similar organization. My CE Solution does not provide services to direct report earned CE to the aforementioned bodies at this time. My CE Solution reserves the right to include new services in the future that may require this type of reporting.

My CE Solution courses do NOT promote, offer, sell or endorse any specific product or service from third parties within the context of learning activities.

My CE Solution reviews the educational transcripts, CV and/or resume, certifications, and completed CE (as needed or indicated) for course authors in order to ensure course content quality. Additionally, My CE Solution verifies that all course authors are qualified through education, training, experience, and professional development to provide CE within learning content areas and educational topics for which one is an author. All course authors are required to have a graduate degree in the mental and behavioral health field, possess an active clinical license in good standing, and a minimum of five years of post-clinical licensure experience.

My CE Solution complies with organizational approval requirements to determine CE course credit and the number of test questions for each course. My CE Solution calculates the amount of CE earned per course as follows: 1CE = 6,000 words. My CE Solution does NOT count reference and bibliography information into the CE calculation. (This is a CE organizational approval requirement.) Further, My CE Solution does not count miscellaneous, extraneous, or unrelated content contained in a course resource. My CE Solution reserves the right to exercise discretion and discernment with eliminating content from the CE calculation.  In circumstances where there is a non-whole number or fractional amount of CE then My CE Solutions will round to the nearest quarter, such as .25, .50. or .75. Further, course credit calculation and test question calculation does not include the My CE Solution Course Information & Description Form or the My CE Solution Study Guide. My CE Solution calculates the number of test questions based on the following: 1 CE = 10 test questions, 2 CE = 15 test questions, 3 CE = 20 test questions, and for each additional CE there are an additional 5 test questions. All test questions are multiple choice and contain a minimum of 4 answer choices. For courses with non-whole number credits the number of test questions complies with the above policy. For example, 1.25 CE = 10 test questions. 1.50 CE = 10 test questions. 1.75 CE = 10 test questions.

If you would like a copy of our Data Security & Incident Response Policy please email My CE Solution at [email protected].

My CE Solution courses are for masters level clinical mental health professionals and higher including but not limited to counselors and social workers.

How To File A Grievance With My CE Solution:

1. If a learner or potential learner would like to express a grievance regarding one's experience with My CE Solution then please complete the "Contact Us" online form available via the top and/or bottom of every page on the My CE Solution website. My CE Solution requires learners or potential learners to submit a grievance using the online Contact Us form to ensure tracking of the complaint.

2. The complaint is required to include the following information: Clear, specific, and objective detailed information to help us understand the nature of your grievance. (What is the specific identified problem?)

3. The complaint is required to include the following information: What staff member is this related to? What are the resources used or reference materials utilized relevant to this grievance? (What is not working? What tools, resources, or materials is there a complaint about?)

4. The complaint is required to include the following information: The proposed ideal resolution that would lead to a 100% successful outcome with clear, specific, and objective actions that will resolve this grievance.

Individuals filing a grievance are encouraged to consider that personal opinion, individual personality differences, or other non-objective concerns or complaints will be addressed in accordance with the My CE Solution grievance policy; however, they may not be actionable and will be instead received as suggestions, recommendations, or feedback.

The My CE Solution Grievance Process:

1. My CE Solution will consider the complaint fairly, compassionately, and earnestly. My CE Solution will review the information provided by the individual filing the complaint. My CE Solution will then review all relevant information pertinent to the complaint that is available to My CE Solution. My CE Solution will consult staff and third party expertise and counsel as needed and appropriate in regards to the complaint.

2. My CE Solution will review and examine My CE Solution policies and procedures in relation to the grievance, as well as, all relevant ethical standards, legal standards, and license board and/or approval organization policies, procedures, and compliance standards for which My CE Solution is subject to and obligated to abide with.

3. My CE Solution will make a determination regarding the appropriate and reasonable action or actions required to address the grievance in a manner consistent with My CE Solution policies and procedures, ethical standards, license boards and/or approval organization requirements, compliance standards, applicable laws, logical decision-making, and common sense. My CE Solution will determine if the complaint and subsequent resolution requests are in keeping with My CE Solution policies and procedures and are both fair and reasonable.

4. My CE Solution will respond via email to the learner within 7 business days with the result of the grievance, including any actions taken to resolve the situation. (Please be aware this excludes weekends, holidays, and office closures.)

Additional Information Regarding The My CE Solution Grievance Policy:

My CE Solution reserves the right to ask for additional information, evidence, or data to investigate and substantiate the complainant's concerns and resolution requests.

My CE Solution staff, who will review, discuss, and attempt to resolve the grievance, will include, but is not limited to, seeking consultation, staffing, and guidance from the following: The CE course creator, the My CE Solution CEO, the My CE Solution CFO, the My CE Solution Office Manager, the My CE Solution Social Work Consultant (as needed or appropriate), and third-party consultants for My CE Solutions, such as, representatives of vendors pertinent to the complaint, and legal counsel.

Learners or potential learners who file a grievance should be aware that information regarding said grievance may be reported to third parties, such as, license boards, approval organizations, and other bodies as is appropriate and required.

Information pertinent to the grievance will be used by My CE Solution for quality assurance and quality control purposes. My CE Solution seeks to improve and maintain the highest standards for the delivery of quality online continuing education and will utilize all feedback to learn and grow.

My CE Solution will receive complaints regarding course content by - reviewing course content to determine if and how the course should be adapted, edited, or updated based on the information provided. Learners and potential learners are able to review all course materials prior to committing to a course, which includes viewing the course content and resources. Learners and potential learners may also utilize the free courses prior to making a purchase to ensure they are comfortable and familiar with the learning environment, platform, and course structure; moreover, learners or potential learners may exercise discernment regarding their online continuing education content provider. Therefore, learners or potential learners are able to make pro-active informed decisions prior to course engagement. If a concern or complaint is considered to be valid or to have merit then My CE Solution will address concerns regarding the course as needed or appropriate.

My CE Solution will receive complaints regarding nonreceipt of certificates by - reviewing the relevant information to determine the nature of the technical difficulties. The My CE Solution platform allows learners to receive their certificates once the entire course has been completed and passed, including the end-of-course survey. My CE Solution will determine if the learner has completed all learning tasks for the course. Then My CE Solution will determine if the certificate is available to the learner via accessing their online profile. In the event there is a technical issue or platform problem My CE Solution will issue the certificate and email the PDF file of the certificate to the learner within 7-10 business days of making this determination.

My CE Solution will receive complaints regarding refund requests by - reviewing the complaint and determining the best course of action to successfully resolve the problem. My CE Solution maintains a no refund and all sales are final policy with regards to payments made to My CE Solution. Therefore, My CE Solution will attempt to resolve the complaint as positively and amicably as possible within the constraints of the no refunds and all sales are final policy. My CE Solution will challenge any and all terminated credit card transactions that were canceled or reported as fraud by a learner when the learner is unsuccessful in obtaining a refund or chooses to engage in theft. My CE Solution will pursue legal actions for theft of services as needed and appropriate and the individual in question will be responsible for all fees My CE Solution incurs as a result. In the event an individual earns CE, obtains a CE certificate and then cancels or reports the legal credit card transaction as fraud thereby committing theft of services My CE Solution will pursue what actions are necessary to redeem the funds and as necessary, appropriate, and allowed cancel the CE certificates, and report the individual to their license body and/or professional organization.

My CE Solution will receive complaints regarding learners who earned CE only to find out that My CE Solution is not approved for the learner's supervising or governing license board or approval body by - reviewing the relevant information regarding the issue and determining the best action to try and successfully resolve the complaint. My CE Solution provides information regarding license and/or approval organizations on the website and within each of the courses to provide information, education, and transparency regarding this and other areas of concern and interest. My CE Solution will make a good faith effort to address this concern and all concerns fairly and amicably. Ultimately, the responsibility of determining if a CE course is approved, appropriate, and compliant with one's license and/or professional organization is with the license holder.

My CE Solution will receive complaints regarding license and/or approval organization concerns as indicated by the licensure body's and/or approval organization's compliance policies, procedures, and standards, as well as, My CE Solution policies and procedures. My CE Solution will adhere to said policies for which My CE Solution is subject to based on approval status, ethical requirements, and legal requirements.

My CE Solution will NOT tolerate any form of communication that includes abuse, threats, intimidation, harassment, or inappropriate communication/behavior as determined by My CE Solution.

My CE Solution views a grievance as an opportunity to communicate, connect, receive feedback, and share an open, honest, and fair dialogue to improve. Even in times of conflict or disagreement a professional and respectful dialogue will be maintained by all parties.

In the event the grievance escalates to such an extent that it becomes unreasonable, untenable, and irreconcilable, My CE Solution will make the best determination possible given the information and circumstances.

My CE Solution reserves the right to refuse services to any learner or potential learner for any reason and at any time. Situations where My CE Solution may consider such a drastic action may include but are not limited to the following: actual or suspected academic dishonesty, communication or behavior that is discriminatory or not in keeping with My CE Solution values and beliefs in social justice, diversity, accessibility, multiculturalism, and inclusion, and/or engaging in illegal, unethical, or fraudulent behavior. 

My CE Solution uses a secure credit card processing and vendor and is compliant with PCI credit card compliance standards. 

My CE Solution courses are available anytime within the 2 years you have an active paid account bundle. Learners can take courses in their own time and at their own convenience. There is no specific registration deadline for our learners. Paid accounts automatically expire two years after payment.

No. We respect your privacy and value your patronage.

My CE Solution courses are not sponsored by any specific product, service, or third party. My CE Solution does NOT promote, offer, sell or endorse any specific product or service from third parties within the context of learning activities.

Web Browsers:

• We support the latest versions of all well-known browsers.

• For optimal studying experience, we recommend using Mozilla Firefox 10 or higher or Google Chrome (most recent version).

Mobile Devices:

• This online school is fully functional for all mobile devices.

• For optimal experience, you can use the mobile version of Google Chrome, if your device supports it.

Internet Access:

• Internet access is required since all of the course contents are online.

• We recommend using a broadband internet connection.

• A strong internet connection is required to access the My CE Solution platform and complete courses.

• My CE Solution tests, course surveys, and CE certificates cannot be earned or accessed without an internet connection.

• If your internet connection fails during a test or survey you may need to start over.

Operating Systems:

• All modern operating systems are compatible with the My CE Solution platform.

• We recommend using an operating system that is up-to-date to avoid any possible glitches.

• You can access My CE Solution on all Apple, Android, Google, and Microsoft operating systems.

• It is recommended to use Windows 10 or higher, MacOS 9 or higher, or Android 4.0 or higher.

Media Viewing:

• ADOBE Reader or other PDF reader of your choice as long as it is up-to-date within the past three years.

Additional Information:

• The My CE Solution platform is compatible with a wide variety of operating systems, browsers, and devices.

• You can access My CE Solutions using desktop computers, laptops, smart phones, and tablets.

• The My CE Solution is formatted to provide a positive user experience with a variety of hardware and devices. It is recommended to use a device with a comfortable screen to navigate the platform and read the content. 

• We support the latest versions of all well-known browsers.

• For optimal studying experience we recommend using Mozilla Firefox 10 or higher or Google Chrome (most recent version).

• Internet access is required since all of the course contents are online. We also recommend using a broadband internet connection, especially when you have to go through video content.

My CE Solution uses PDF files for all course materials.

• Yes.

• The My CE Solution platform is compatible with a wide variety of operating systems, browsers, and devices.

• You can access My CE Solutions using desktop computers, laptops, smart phones, and tablets.

• The My CE Solution is formatted to provide a positive user experience with a variety of hardware and devices.

• It is recommended to use a device with a comfortable screen to navigate the platform and read the content. For that reason, it is recommended to use a computer, laptop, or tablet with a large screen to make your learning experience more pleasant. 

• If you are struggling to read the content on a device with a small screen, you may need to use the zoom features to read the content with greater ease and proficiency. 

• Also, if you are experiencing difficulty reading the 'dialogue bubbles' in the instructional videos or cartoons on the website, you can click on the video and view it in a larger viewing window if your device allows pop-up videos to play. 

• It is important to note that our systems are formatted for many types of devices. The individual user's device settings and browser settings may change the way the My CE Solution website and courses are viewable. For example, if one has "dark mode" as a default setting on their device then the My CE Solution website will look very different when viewed through those settings then in regular color settings. This example applies to any default setting for any device and browser an individual user may opt to use on the My CE Solution platform. 

• The My CE Solution platform is available on many different devices and operating systems which can make it a challenge for us to provide technical support to individual users especially since these systems are so diverse and system updates occur so frequently.

• Our recommendation is to complete a search for your device type and how do I check my device for updates in order to obtain the best and most up-to-date recommendation for tech support. 

• The My CE Solution platform is available on many different devices and operating systems which can make it a challenge for us to provide technical support to individual users especially since these systems are so diverse and system updates occur so frequently.

• Our recommendation is to complete a search for your device type and how do I check my web browser for updates in order to obtain the best and most up-to-date recommendation for tech support. 

• The My CE Solution platform is available on many different devices and operating systems which can make it a challenge for us to provide technical support to individual users especially since these systems are so diverse and system updates occur so frequently.

• Our recommendation is to complete a search for your device type and how do I clear cookies and cache in order to obtain the best and most up-to-date recommendation for tech support. 

No. All My CE Solution courses are offered online through the website. Courses cannot be administered offline.